Personal data policy

Who is responsible for your data

The data controller is Chez Boaz Tours, at Calle 3 # 3-51, Taganga, Santa Marta, Magdalena, Colombia, email info@chezboaztours.com.

The booking platform is run by a technology provider acting as data processor on behalf of Chez Boaz Tours, solely for the purposes described here.

What we collect

• When you book: name, email address and WhatsApp number.
• After you pay: identity document and country of residence, needed for the travel insurance and the boat register.
• About your booking: the tours chosen, travel dates, number of passengers and amounts paid and outstanding.
• About your visit: an anonymous contact code that lets us recognise that you came from this site when you message us on WhatsApp.

What we do not collect

Your card details never pass through this site and are not stored here. Payment is processed by the Bold gateway, which receives those details directly and is responsible for them.

What we use it for

• Confirming your booking and sending your receipt.
• Coordinating the departure, the meeting point and payment of the balance.
• Meeting the insurance and passenger registration requirements for the boat.
• Answering your questions and complaints.
• Keeping the accounting and commercial record of bookings.

Consent

By ticking the box when you book, you give express and informed consent to the processing described above. That box is never pre-ticked.

You may withdraw consent at any time, except where a legal or contractual duty requires us to keep the information.

Site measurement and cookies

We use Google Analytics and Google Ads to understand how visitors reach the site and which ads lead to a booking. These tools store cookies or identifiers in your browser, including the click identifier when you arrive from an ad. We do not use this data to identify you personally.

If you visit from the European Economic Area, the United Kingdom or Switzerland, these tools store nothing until you accept them in the site notice, and you can decline without it changing anything about your visit.

When you message us on WhatsApp from the site, we keep a contact reference and, if you arrived from an ad, its click identifier, so we can recognise bookings that started on the site.

Your rights

• Know what data of yours we hold and how we are using it.
• Update or correct it when it is inaccurate or incomplete.
• Ask for it to be deleted when it is no longer needed.
• Withdraw the consent you gave us.
• Complain to the Colombian Superintendency of Industry and Commerce.

How to exercise them

Write to info@chezboaztours.com with your name, your booking code if you have one, and what you need. We respond within the deadlines set by Colombian data protection law.

How long we keep it

We keep your booking data for as long as the commercial relationship lasts and for the additional period required by accounting and tax obligations. After that it is deleted.